1. Health & Safety
Some activities may not be suitable for guests with certain medical conditions, limited mobility, or during pregnancy. Please review the activity details carefully and contact us in advance if you have any concerns. You are responsible for informing us of any relevant health information.
2. Travel Documents
It is your responsibility to ensure you have all required documents for travel to and within Tenerife, including valid identification and any visas or permits if applicable.
3. Behaviour
We want every guest to have an enjoyable and safe experience. We reserve the right to refuse participation or remove any guest whose behaviour is unsafe, disruptive, or illegal, without refund.
4. Weather & Conditions
Many experiences depend on weather and sea conditions. If conditions mean an activity cannot be operated safely or as planned, we will work with you to reschedule or offer a suitable alternative in line with our Refund Policy.
5. Insurance
We strongly recommend that all guests hold suitable travel insurance that covers medical expenses, personal belongings, and cancellations.