1. Cancellations by You
You can cancel free of charge up to 72 hours before your activity, or before the first activity of a package, and we will refund you in full. Cancellations made later than that are refunded only where our partner's terms allow. Either way, please contact us as early as possible.
If we cannot offer a time that suits you, we review your booking individually against our partner's terms and let you know your options.
2. Cancellations or Changes by Us
In the rare event that we must cancel or significantly change your experience (for example due to weather, safety, or operational reasons), we will offer an alternative date or experience where possible, or a refund for the affected part of your booking.
3. No‑Show & Late Arrival
If you do not arrive on time for your scheduled experience, or fail to attend, refunds are generally not available. Many experiences involve reserved transport or third‑party providers that cannot be rescheduled at short notice.
4. How Refunds Are Issued
Approved refunds are processed back to the original payment method used at checkout. Processing times may vary depending on your bank or card provider.
5. Contact
If you have questions about whether your booking is refundable, please contact us at contact@luxeexcursionstenerife.com.
These terms are subject to our partners' conditions and to applicable consumer law. Nothing in this policy affects your statutory rights.
